Refund and Returns Policy

Last Updated: 17-03-2026

At Berkeley Global Trading Ltd (www.berkeleytrade.co.uk), we pride ourselves on supplying premium quality Spices, Sugar, Food Grains, Tea, Pulses, and Agro Feeds to the UK market. We implement rigorous quality control measures to ensure that our bulk commodities meet the highest industry standards.

As our transactions are strictly Business-to-Business (B2B) and involve consumable food products and agricultural feeds, our return and refund procedures are governed by strict food safety and traceability regulations. Please read the following policy carefully.

1. General Returns Policy

Due to the perishable nature of our goods and strict food hygiene, safety, and contamination protocols, we do not accept returns on any products in the event of a change of mind, over-ordering, or buyer error. Returns and refunds are only considered under the following circumstances:

• The products delivered are demonstrably defective or do not meet the agreed-upon specification.

• The products were damaged prior to or during transit (where Berkeley Global Trading Ltd is responsible for the freight).

• The incorrect product or quantity was delivered.

2. Inspection Upon Delivery

It is the responsibility of the buyer to thoroughly inspect all goods immediately upon delivery.

• Any visible damage to the packaging, pallets, or the product itself, as well as any discrepancies in quantities (shortages), must be clearly noted on the delivery driver’s paperwork (Proof of Delivery / POD) at the time of receipt.

• Signing for goods as “unchecked” will not be accepted as grounds for a subsequent claim for transit damage or shortages.

3. Reporting an Issue (Time Limits)

To maintain the integrity of the food supply chain, any claims regarding defects, damage, or incorrect deliveries must be reported to us strictly within [48 / 72] hours of receiving the goods.

Claims made after this period will not be accepted, as we cannot verify the storage conditions or handling of the goods once they have been in the buyer’s possession for an extended time.

4. How to Submit a Claim

If you believe your order meets the criteria for a return or refund, please initiate a claim by contacting our customer service team immediately:

• Email: [Insert Support Email Address]

• Phone: [Insert Phone Number]

Your claim must include the following information:

• Your company name and account details.

• The order number and date of delivery.

• The specific product, batch/lot number, and quantity affected.

• A detailed description of the issue.

• Photographic evidence clearly showing the defect, damage, or incorrect item, as well as photos of the original packaging and batch labels.

5. Conditions for Authorized Returns

If a return is authorized by our quality assurance team, the following conditions must be met:

• We will issue you a Return Merchandise Authorization (RMA) number. No goods will be accepted at our warehouses without a valid RMA.

• The goods must be returned in their original, unopened, and sealed packaging. Any products that have been opened, processed, mixed with other ingredients, or removed from their original containers cannot be returned due to cross-contamination risks.

• The goods must have been stored correctly by the buyer according to the product’s specific storage instructions (e.g., cool, dry place away from direct sunlight and pests) prior to collection.

6. Resolution: Refunds, Replacements, and Credit Notes

Once the returned goods are received back at our facility and inspected by our quality control team, we will notify you of the approval or rejection of your claim.

If the claim is approved, Berkeley Global Trading Ltd will, at its sole discretion, offer one of the following resolutions:

1. Replacement: Dispatch a replacement for the damaged, defective, or incorrect goods at no additional cost to the buyer.

2. Credit Note: Issue a credit note to your account for the value of the affected goods, which can be applied to future orders.

3. Refund: Process a partial or full refund to the original method of payment. Please note that it may take [Insert Number, e.g., 5-10] business days for the refund to clear in your account.

7. Limitation of Liability

Berkeley Global Trading Ltd’s maximum liability for any defective or non-compliant product is strictly limited to the purchase price of the specific goods in question. We are not liable for any indirect, consequential, or special damages, including but not limited to lost profits, loss of production, or product recalls initiated by the buyer.